Exclude Some Customers from Sales Tax

You can exclude the sales tax to your customers. Please look at top left of any customer profile screen. You’ll see a “Non profit” option.  Check the box and make sure to click “Update” at the bottom of the screen. 

2 Ways to Convert a Customer’s Estimate to a Job

There are two ways to convert an Estimate to a job for customers. If you create an estimate as a customer you’ll see a “Schedule” link to the right of the estimate.
schedule estimate

If you click on that a new window

3 Ways to Convert a Prospect’s Estimate to a Job

There are three ways to convert a prospect’s estimate to a job.

The first way is to go into “Prospect Profile”, go down to “Make ’em a customer area”, bring down the above estimate, insert job date, and click “Make

Make Single Payment for Multiple Invoices

Paying multiple invoices for a single customer is very easy.  First, you need to go to “Invoices” tab and click “Search”. Make sure to select “Unpaid Invoices” and type in last name on the search box and click “Search”.

search unpaid

All

Scheduling A Recurring Job

Scheduling a recurring job starts in the customer profile screen. Go down to the scheduling area and schedule job as usual.  At the bottom of the screen is the option to “Schedule  Jobs as Recurring”.

schedule job as recurring

Make sure to tick the

Miscellaneous

This is the where you can set up more options for your needs.

  1. Phone Format: If you’re in the U.S. or Canada you select the first option and enter the phone number in the box.
  2. Currency: For US

Employee Pay in Profile Screen

You can manage your employee’s pay in the “Employee Profile” screen. As you can see you have several options for the payment. It can be hourly, comission only, hourly & comission, hourly & salary, salary & comission and salary only.

Exporting Customers

Question: How can I export customer?

Answer: To export customers, you can click the “import/export” dropdown under the “Customers” tab.

import export

On the export screen you can then check the name/address option and click “export”. This is the easiest

Tokens and it’s Uses

Tokens are used to personalize emails, letters, and text messages. There are many tokens that can be used such as %firstname%, %fullname%, %emailaddress%, etc. You can use as many or as far as you want to be, but be aware

Inserting Employee Photo in the Body of the Email

You can attach a photo of your employee when you send out emails to your customers.

Please visit the email automation screen and insert employee photo into scheduling confirmation and appt reminder emails.  You can simply follow the link to